Is your WordPress site down?
We get it back online.
Blank page, 500 error, unreachable site, or data lost through a mistake. We identify the cause, get you back online, and check that everything works again, forms and emails included.
Tell us about the fault
Tell us what you are seeing
Even if the error message means nothing to you: copy it out as it is, it means something to us.
The problems we fix
You are in one of these situations
A WordPress fault rarely shows itself clearly. Here are the most common symptoms, and what usually lies behind them.
A completely blank page
Known in the trade as the ‘white screen of death’. No message, nothing. It is almost always a conflict between a plugin and an update, or a PHP error the server refuses to display.
“There has been a critical error on this website”
The most common message since WordPress 5.2. It is deliberately vague so as to reveal nothing to an attacker. An error log exists on the server side: it says exactly which file failed.
500, 502 or 503 error
The server cannot produce the page. Causes range from a corrupted .htaccess file to an exceeded memory limit, by way of a plugin stuck in a loop.
Unable to reach the dashboard
A redirect loop back to the login page, a blank admin page, or a password that is no longer accepted. Sometimes a fault, sometimes the sign of an intrusion.
Price and timescale
What it costs: the diagnosis is free
A fault has no list price: until someone has looked, nobody can seriously quote the repair. Here is how we work so you never commit to anything blind.
Free diagnosis
We look, we identify the cause, and we tell you the price and the timescale before doing anything. You decide after that.
Response within 24 hours
Time to take the job on after your call. How long the repair takes depends on the fault: most are settled the same day.
Quoted per job
A simple fault and a database to rebuild are not the same job. It would be dishonest to advertise a single flat fee.
And afterwards
So you do not go through it again
A fault rarely happens by chance. In the vast majority of cases it comes from an update applied without testing, a plugin abandoned by its author, or hosting that was never sized for the site it carries.
On a maintenance plan, those updates are tested on a staging copy before being applied, and checked by hand afterwards. And on the day something breaks anyway, we see it before you do.
Frequently asked questions
What people ask us when a site has gone down
The five questions that come up on every call. If yours is not here, ask it: the answer costs nothing.
Not necessarily. Your host often keeps one without your knowing, some plugins leave copies on the server, and the site files are generally still there even when nothing displays. That is exactly what the diagnosis is for. That said, every day of waiting reduces the odds: host backups are overwritten on a rolling basis.
You can disable the last plugin you installed if you still have access to the dashboard, and switch back to a default theme. Beyond that, it is better to leave it: deleting files, reinstalling WordPress over the top or blindly restoring an old backup often turns a one-hour fault into a full day’s work.
Most faults are resolved the same day. The long cases are those where no usable backup exists and the site has to be rebuilt from what remains. We give you an estimate after the diagnosis.
Yes. We work with all the common hosts. Sometimes the diagnosis concludes that the hosting itself is the cause of the fault. In that case we say so plainly, and you decide whether to move.
From the outside the two look very similar, and a hack often shows up first as a fault. The diagnosis settles it. If it is a hack, we switch to the clean-up procedure and tell you before committing to anything.