WordPress emergency: your site is hacked, down or unreachable
You are in the right place. Tell us what is happening: we reply within 24 hours, and the initial diagnosis costs nothing.
Tell us what is happening
What exactly is happening?
Choose the option that matches what you’re seeing. If you are unsure, call us: we will identify it together in a few minutes.
Why speed matters
What waiting costs you
A site that is down or infected does not simply stay unavailable: it deteriorates, and the bill grows with time.
Google pushes your site down the rankings.
A few days of downtime are enough to push a site out of the results. And the “hacked site” label drives away 90% of visitors before they even click.
The infection spreads.
It reaches the files, the database, the other sites on the same account, sometimes your mailboxes. Clean up within 24 hours or three weeks later is not the same job.
Your backups become unusable.
Most only go back 7 or 30 days. Beyond that, every one of them contains the infection: no clean restore point is left. This is the most expensive case to deal with.
Your customers go elsewhere.
A visitor who lands on an error page does not come back the next day to check. They go to your competitor, whose site works.
How we work
How we handle an emergency
Whether your site is hacked, down or lost, the method does not change. Three principles, applied in this order every time.
We back up before touching anything.
Whatever the problem, the first action is always a full copy of the current state. It serves as evidence and as a restore point. Nobody improvises on a live site.
We look for the cause, not just the symptom.
Putting a site back online without understanding why it fell over is simply booking the next incident. We deal with the root cause.
We explain it in plain English.
You receive an account of what happened, what was done and what to keep an eye on. No jargon, and no suggestion that you should have known better.
And afterwards
Most of these emergencies were avoidable
The sites we rescue almost all share the same profile: WordPress several versions behind, plugins not updated for months, no external backup, no monitoring. It is not negligence; it is simply that nobody was responsible for looking after it.
A maintained site rarely breaks down and is rarely hacked. And when it does happen, we see it the same day and recovery is measured in hours.
Frequently asked questions
What we are asked in an emergency
The five questions that come up on every call. If yours is not here, ask us by phone: the answer costs nothing.
You don’t need to know before you call us. From the outside the two look very similar, and a hack often shows up first as a breakdown. The diagnosis settles it within minutes, and we switch to the right procedure after telling you, before committing to anything.
Within 24 hours of your call. That is the time to take the job on, not the repair time: how long the work takes depends on what we find, and we tell you once the diagnosis is done, never after the work.
The diagnosis is free, in every case. After that: a flat fee of €150$175£129C$245 to clean up a hacked site of average size, and a quote based on the fault for troubleshooting — disabling a plugin and rebuilding a database are not the same job. You decide once you have the price.
Yes, we work with all the common hosts. Sometimes the diagnosis concludes that the hosting itself is the cause: in that case we say so plainly, and you decide whether to move.
We tell you straight away, and the diagnosis stays free. Sometimes the problem is not the site at all but your host or your domain name. There too, we point you in the right direction at no charge.